Three services, shaped around where your business is right now
Each one begins where you are — not where a consultant thinks you should be. You can start at the beginning with no prior knowledge, or arrive with a specific improvement already in mind.
Back to HomeHow we approach each engagement
Before we suggest anything, we observe. We spend time understanding the specific tasks that make up your working day — the things you do repeatedly, the things that take longer than they should, and the things your staff find tedious. From that picture, we look for the one or two places where a modest tool would genuinely reduce friction.
We do not arrive with a preferred tool or a preferred approach. The services we offer are shaped around what your business needs, and the scope of each is agreed with you before any work begins. Nothing proceeds without your clear understanding and your comfort.
Observe first
Understand the work before suggesting tools
One step at a time
Start with the single most useful change
Include your team
Staff involved throughout, not trained at the end
Check back in
We stay engaged until the tool is genuinely embedded
Discovery Conversation
RM 680 · One session
A welcoming session designed for Penang mainland small businesses that are curious about AI tools but do not know where to start. We take the time to understand your daily routine and gently point to a few areas where simple tools could ease manual work — without pressure, without jargon, and without any obligation to proceed. You receive a short, plain-language written summary at the end that is yours to keep.
What this includes
- One session (1.5–2 hours) in person, by phone, or by video
- Structured conversation covering your daily tasks and current challenges
- Two or three tailored ideas for where a simple tool could help
- Written plain-language summary delivered within two working days
How it works
- 01
You tell us about your business and what prompted you to get in touch
- 02
We walk through a typical working day together, noting where time is spent
- 03
We discuss two or three specific areas where a tool might reduce friction
- 04
You receive the written summary — and then decide entirely on your own what to do next
Best for: Owners who have heard about AI tools and are curious but cautious. No prior knowledge needed.
Process Companion Package
RM 1,360 · Three to four weeks
A hands-on package for teams that have decided on one modest improvement and want real support getting it running. Over three to four weeks we configure the chosen tool alongside your staff, prepare clear reference materials for everyday use, and check in to sort out small issues before they become habits. We keep the rollout gentle and the team in control of the pace at every stage.
What this includes
- Initial scope session to agree on the one improvement to pursue
- Configuration of the chosen tool with your staff in attendance
- Written reference notes for the team — plain language, no jargon
- Two follow-up check-in calls to address issues as they arise
- Final handover call confirming the team is comfortable to proceed independently
How it works
- 01
Scope session — agree on the improvement and the tool to configure
- 02
Configuration session with the staff members who will use the tool daily
- 03
Two-week live period with check-in calls to resolve friction points
- 04
Handover call — team confirmed comfortable, reference notes delivered
Best for: Businesses that have completed a Discovery Conversation, or owners who already know the one thing they want to improve and need practical help doing it well.
Steady Guidance Retainer
RM 2,300 per month · Scope agreed with client
A months-long working relationship for owners who want a familiar, trusted advisor they can reach regularly. The retainer includes scheduled review calls, thoughtful suggestions as your situation evolves, and small practical adjustments to keep the tools you are using genuinely helpful. The scope is agreed with you at the start and can be paused or scaled down at any point without penalty.
What this includes
- Two scheduled review calls per month (30–45 min each)
- Written notes after each call with any agreed adjustments or next steps
- Small tool adjustments within the agreed scope — no extra charge
- Between-call messaging for minor questions
- Pause or scale-down option — no fixed minimum term
What to expect month to month
- 01
Opening call — review what is working well and what has shifted
- 02
Mid-month — small adjustments, questions handled, notes kept
- 03
Closing call — set focus for next month, confirm any scope changes
Best for: Owners who have used AI tools for a while and want an experienced person to stay alongside them — adjusting, improving, and flagging changes that matter.
Which service fits your situation?
This table gives a quick overview. When in doubt, start with the Discovery Conversation.
| Discovery RM 680 |
Companion RM 1,360 |
Retainer RM 2,300/mo |
|
|---|---|---|---|
| No prior AI knowledge needed | Some familiarity helpful | ||
| Hands-on tool configuration | Minor adjustments only | ||
| Staff reference notes included | |||
| Ongoing scheduled calls | Check-in calls only | ||
| Pause or cancel at any time | n/a (one session) | n/a (fixed package) | |
| Written plain-language summary |
Standards that apply to every engagement
Data privacy
We comply with Malaysia's PDPA 2010. Client data is not retained after an engagement closes, and we access only what is necessary for configuration.
Agreed scope, in writing
The scope of every engagement is agreed and confirmed in writing before work begins. No scope creep, no unexpected charges.
Plain language, always
Every summary, guide, and call is in clear everyday English. Technical terms are explained if they come up. Bahasa Malaysia available on request.
Direct team access
Clients work directly with the same team member throughout. No account management layer, no junior handoffs.
Honest assessment
If a tool or service is not the right fit for your business, we say so. We do not continue an engagement that is not serving you.
Consistent follow-through
We respond to calls and messages within one working day. Written notes and summaries are delivered on the timelines we commit to.
Clear prices, no surprises
Discovery Conversation
RM 680
One session, no ongoing commitment
- 1.5–2 hour session
- Plain-language written summary
- Tailored ideas for your business
- In-person, phone, or video
Process Companion
RM 1,360
3–4 week hands-on package
- Scope session + configuration
- Staff reference notes
- Two follow-up check-in calls
- Handover confirmation call
Steady Guidance Retainer
RM 2,300
Per month, pause anytime
- Two calls per month
- Between-call messaging
- Small adjustments included
- Pause or scale down anytime
When in doubt, start with a conversation
The Discovery Conversation is the right first step for almost every business. RM 680, a plain-language summary to keep, and complete freedom to decide what — if anything — comes next.
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